Saturday, September 05, 2009

Customer Service?

Good Customer Service:
A couple weeks ago Helaman went to Supercuts armed with a $2 off coupon found in the AdPages. The sole employee at the store didn't know how to enter the coupon in, so he couldn't use it. Since that was the reason he went there, I sent a quick email to Supercuts to report the incident. A couple days later, I received a coupon in the mail for a free cut.

Earlier this summer, our family went to Freddy's, the new frozen yogurt place in town. The place smelled like sewer. I wrote a note on the website and the manager called me to give me a $20 credit for future visits.

Bad Customer Service:

To Whom It May Concern:

I would very much appreciate it if you would train your employees on store coupon procedures and have them refrain from treating customers who present such coupons like they are trying to cheat Target.

On my last visit, the cashier spent no less than 3 minutes reading the fine print of the Target internet coupon I had printed out before asking me to dig out the item from the already bagged shopping cart - before even trying to scan the coupon. She then consulted with another cashier who told her and me that they absolutely would not take the coupon I had given them. When I asked for a manager, he simply had the cashier scan in the coupon, but wouldn't take another coupon because the value of the coupon exceeded the price of the item, though I had bought the precise item specified on the coupon. I had to dig it out of the cart too.

Now- I feel like Target is trying to cheat ME when it presents good store internet coupons to draw me to Target instead of the much-closer grocery store, then when I have a whole shopping cart full of groceries (not just coupon items!) you won't honor those coupons on some technicality though the rules you cite are never specified on the coupon. Not to mention treating me like a thief. Until customer service for coupon customers improves, I will avoid Target.

Christina Erickson

Tuesday, September 01, 2009

It's a .....

We just found out today that we will be having another little girl! I am 21 weeks along with a due date of January 12. As you can see, Charlotte is very excited, both about having a new baby and a new shirt, and Helaman can't wait to be completely surrounded by girls:)